will bots replace google, call centers and other information mechanisms?

i recently came across a website where a bot is said to interactively answer all your queries though at the beginning i though it is just another automated pre programmed bot which reply answers correlating from its vast database but i was amazed to see its answering and intelligence after spending few minutes with it really i can say it has the intelligence to certain extent, whats more it is said that the AI(clever bot) is improving day by day by interacting with real people what ever it is to know the real interactiveness of the cleverbot visit the website here

see the below video which shows the potential of cleverbot replacing the un-interactive present communication system of today's

guys did you visited the cleverbot portal and had a chat and came across interesting thing if so do share with us here and between the bots learn from real people and some times the very rarely chat result may be inappropriate.